General

What’s StorkBrokers?
How do I create a StorkBrokers account?
How do I sign in?
How do I manage and protect my account?
What’s your privacy policy?
Why can’t I log in?
What’s my password?
How safe is my info?
Who should I contact if I have questions about the StorkBrokers site?
Will I get the customer support that I'm used to?

StorkMarket Sellers

How does the StorkMarket work?
What’s this about a free store?
What are the types of stores and how much do they cost?
Do you charge any other fees?
Do you have any tips for creating and managing my store?
How long will my listing be active on StorkBrokers.com?
Are there any items I can’t list?
How can I revise my item listing?
What if I have a problem with a buyer?
How do I remove or delete a listing?
How do I add an image to a listing?
My image size is too big. How do I make it smaller?
What are my shipping options?

StorkMarket Buyers

What should I know before buying?
How can I find what I need fast?
How do I order?
What payment and shipping options do I have?
How can I track my order?
How do I resolve a problem with a seller?
Am I protected from bad sellers?
How do I return a defective product?

Community

What is the Community?
What’s a blog?
How do I use the message boards?
What’s not allowed in the community?
What’s user content?

What’s StorkBrokers?

StorkBrokers is an online social shopping peer community that enables parents to sell their gently used kids clothes, toys and baby furnishings through a simple and secure platform.  Simply put, StorkBrokers helps families convert their unwanted children’s items to cash by using their social networking contacts.  At the same time, parents can chat, email, blog and share their pictures and experiences, while getting much-needed advice and encouragement from other parents.

How do I create a StorkBrokers account?

On any page of the StorkBrokers.com site, just click “Join Now” and you’ll be whisked away to our simple Registration page. Answer a few simple questions and VIOLA! That’s it! Alternatively, if you get an email to let you know that someone has invited you, click the link in the invitation email, and it will also take you to the registration page.

How do I sign in?

There is a sign-in box at the upper right hand corner of every page. Just type in your email address and the password you entered on the Registration page, click on “Go,” and you’ll find yourself on your Profile page. Whenever you want to return to your Profile page, just click on “Home.” Whenever you want to get to the StorkBrokers.com home page, click the StorkBrokers.com logo, on the upper left corner of every page.

How can I manage and protect my account?

Here are some important ways to manage and protect your account:

• Don’t provide your private information to unknown requesters - If you receive an email that asks you for private information from a organization that you know, instead of clicking on the link directly from the email, go to the organization’s website by typing the URL address in your browser. If there’s something that the organization needs from you, there is usually an announcement on their homepage. If you can’t find any information from the homepage, don’t hesitate to call the respective party to find out more.
• Don’t click on spam that will log you off the StorkBrokers site in an effort to make you log back on - If that happens, just exit the window, open a new window and log back on.
• Choose your StorkBrokers ID and password carefully - Your StorkBrokers ID, i.e., your username, and your password both give you access to your StorkBrokers account. Your user ID is the name that identifies you on StorkBrokers.com and your password is the key to your account. We recommend you choose both a user ID and a password that are not related to your email address or any of your other online accounts. If you use the same sign-in information for several online accounts, you will create a security risk, because anyone who can figure out the information for one account can access all of your other accounts, as well.
• Anti-virus software - Computer viruses can log and record keystrokes. Email and email attachment can contain viruses that find and send information from and to your files. Install the latest version of anti-virus software, update it often, and use it regularly to scan your computer.
• Spyware protection - Spyware is software downloaded onto your computer without your knowledge to collect personal information and to record your Internet usage. Install a spyware detection and protection program and keep it updated for optimum security and privacy protection.
• Internet firewalls - Firewalls are hardware or software that controls the flow of information to and from your computer. Firewalls also prevent unauthorized parties from gaining access to sensitive information stored on your computer. It’s especially important to use a firewall if you have a high-speed connection that’s always connected to the Internet.
• Monitor your account for suspicious activity - Check your StorkBrokers account regularly to ensure that no one has taken over or tampered with your account. It's a good idea to check all your online accounts, not just your StorkBrokers and PayPal accounts. If you see anything out of the ordinary with your StorkBrokers account, report it to StorkBrokers immediately. Act quickly to secure your StorkBrokers account, such as changing your password, to protect yourself from identity theft.

What’s your privacy policy?

The information that you supply about yourself through any registration form on the Service, i.e., registration data, and other information about you, is subject to our privacy policy, as well as the privacy policies of the StorkBrokers.com Service Providers, as defined in our Terms of Service. For more information, see our full privacy policy at http://70.88.178.249/StorkBroker/privacypolicy.

Why can’t I log in?

If you can’t log in, make sure you’re using the right email address and password. It’s easy to make a typo or forget your login info, so write it down somewhere just in case. It’s also possible that routine maintenance is being conducted on our site, which could prevent access. If that’s the case, at least as a minor consolation, you can rest assured that the site will be much better when you are able to log on. However, if you have serious long-term log on issues, please shoot us a message at support@storkbrokers.com. We want to see your gorgeous face back on the site as soon as possible!

What’s my password?

If you happen to forget your password, just click on the “Forgot Password” link, which is included on the upper right hand corner of every page, submit the requested info, and you’ll receive an email with your password before you can say, “Wow, that was fast!”

How safe is my info?

Your privacy is very important to us, so we want you to feel completely confident that we will never sell your name, address or contact information to any other party. For more details, click on the “Privacy Policy” link, which is at the bottom of every page.

Who should I contact if I have questions about the StorkBrokers.com site?

Click on the “Contact Us” link, located at the bottom of every page, and give us a piece of your mind!

Will I get the customer support that I'm used to?

Well, that depends on what you’re used to, doesn’t it? But, how about this - We love our members and want them to stay! If you left us, we don’t know what we’d do! So, we’ll do whatever we can to keep you happy and keep you coming back for more. If you need specific information, simply click on the “Contact Us” link, located at the bottom of every page and let us know what you need.

How does the StorkMarket work?

First, you should register, so we can get to know you. Then, go to your Profile page, or your Home page, if you’re already logged in, scroll down to Store Menu, on the left. Click on “Add Product.” Fill-in the product info and click “Add Product,” and Voila! Your product is available for sale in the StorkMarket. By the way, if you are serious about making money in the StorkMarket and want to know what many other StorkBrokers entrepreneurs know, you can check out our Boutique, Plaza and Galleria Stores.

What’s this about a free store?

Once you register at StorkBrokers, you can sign up for a free store of any type for up to 30 days. This does not mean that you get a total of 30 days free. Billing for your store begins on the first day of the following month. The actual number of free days depends on when you register for your store, so we recommend that you sign up as early in the month as possible. For example, if you sign up on March 1, your store will be free of charge until March 31; however, if you sign up on March 30, you will only have until March 31, to run your store without a fee.

What are the types of stores and how much do they cost?

StorkBrokers members have a choice of three types of stores:

• Boutique – List up to 15 items, for $9.95 a month.
• Plaza – List as many as 40 items, for $24.95 a month.
• Galleria – List up to 100 items, for $64.95 a month.

Do you charge any other fees?

If you have a store, there are no per-sale fees payable to StorkBrokers. In other words, StorkBrokers does not receive any commission on your individual sales. That said, there may be processing fees from PayPal®, credit card processors or others who facilitating getting your money to you.

Do you have any tips for creating and managing my store?

Here are some helpful store creation and management tips:

• Monitor your commission reports for performance including sales, refunds and feedback.
• When you receive an email stating that you’ve made a sale, send it out to your buyer in a timely matter. Doing so will greatly improve your store’s reputation and will bring you return customers.
• Check out our “Ask Your Neighbor” forum, located in the Community section of the site, where you can get tips from other storeowners and post your questions.

How long will my listing be active on StorkBrokers.com?

Your listing will remain active as long as you keep your storefront bill current. We send out regular reminders, so you won’t forget, because we don’t want to lose you!

Are there any items I can’t list?

The following is a list of prohibited items, but it’s impossible to list everything that’s not allowed. We advise that you use common sense when you list an item. The following items are big no-no’s:

• Any item not appropriate for sale because of health, safety or other reasons.
• Any item that has been recalled by any governmental authority or agency, or by the manufacturer. Check our forums page for recall postings.
• No food or beverage items.
• Damaged items or items that are not in proper working condition.

Any listing containing prohibited items will be deleted. For more details, please see our
Agreement, or contact us.

How can I revise my item listing?

You can make changes to your listing anytime. From your Profile page, click on “Edit Profile.” From the Profile menu, click on “Market.” You will see a list of all the items you have listed in your StorkMarket. Click on the item that you want to edit, make your changes, and click on “Update Product, to save.” Or, just go to your profile page and scroll down to “Store Menu.” Click on “My Products,” click on the item, edit and click on “Update Product, to save your changes.”

What if I have a problem with a buyer?

Click on “Contact Us,” and shoot an email out to one of our hardworking customer support gurus.

How do I remove or delete a listing?

To remove or delete a listing, log in to your account with your email address and password. On the left side of your page, scroll down and click on “Store Menu,” then select “My Products.” Click on the item listing that you want to remove or delete. Finally, click on “Remove Item.”

How do I add an image to a listing?

To add an image to a listing, log on to your account with your email address and password. Go to your Profile page from the top menu. On the right side of your page, scroll down and click “Store Menu,” then “My Products.” Click on the product listing that you want to add and image to, and then click on “Add/Change Image.” On the next page that loads, click “Browse” to select your image from your computer files, and then select “add image.”

My image size is too big. How do I make it smaller?

To make your image size smaller, save your image to your desktop, right click on it, select “Open With” and choose the program that you want to use to edit, such as Microsoft Photo Editor or Paintshop Pro, for example. You can then shrink it down using your photo editor program and save it as a new .jpg file.

What are my shipping options?

You may include shipping with the price of items you sell, which is the “Shipping Included” option. If you want the buyer to pay for shipping, choose the “Flat Fee” option, which you base on how much it’ll cost to ship the item. For helpful tips on calculations for shipping, visit http://www.usps.com/, or take your item to your local post office to have it weighed. For customers who need an item rushed or shipped overnight, please use your own discretion to setup terms. Only standard rates of shipping apply outside of seller-buyer arrangements.

What should I know before buying?

The items sold on our site are in gently used to new condition. The sellers set their own prices and post pictures to represent the product that they sell. If you are not sure whether you want to buy a particular product, contact the seller for more information about size, color, quality and other details, before you make your purchase. It’s also important to know the seller’s return policy. Each seller reserves the right to accept returns.

How can I find what I need fast?

Simply go to the “Search” box, located at the top of each page, select “StorkMarket” from the drop down menu and type in the name of item that you want to find. You can also click on the applicable Product Category on the StorkMarket screen and see all listings.

How do I order?

Once you have found the item that you want to purchase, click on it to place it in your shopping cart. When you finish shopping, select the checkout option in your shopping cart. You will have the choice to update your purchase or to continue to the checkout. You then provide your payment and shipping information. When you have finished checking out, you’ll receive an email to confirm your order.

What payment and shipping options do I have?

Payment accepted is PayPal, Visa, MasterCard, Discover, and AMEX. We don’t accept personal checks or CODs. We provide a safe payment system that’s fast, easy, and convenient! If the seller includes shipping with the price of the item, it will read as “Shipping Included.” If shipping is not included in the price of the item, the seller will set a fee, also known as “Flat Fee,” which is the amount it costs the seller to ship the item to you, the buyer. You may contact the seller if you need an item rushed or shipped overnight, however, it’s at the seller’s discretion to set terms of shipping with the buyer. Only standards rates of shipping apply outside of seller-buyer arrangements.

How can I track my order?

On your profile page under “Store Menu”, click on Order Report (My Purchases), to see the status of your order, along with any comments concerning the processing of your purchase.

How do I resolve a problem with a seller?

Communicate with the seller first! You can click on your seller’s user ID anywhere it appears on the site to contact them. You should email the seller directly to resolve any problems. If the seller is unreasonable, and you paid with PayPal, you should open a case at the PayPal Resolution Center. As a PayPal member, you are protected by PayPal Buyer Protection. You can open a case in the PayPal Resolution Center up to 45 days after your PayPal payment. If you still can't work things out, you can also email StorkBrokers at info@storkbrokers.com.

Am I protected from bad sellers?

As a StorkBrokers.com member, you need to be aware of potentially fraudulent site activity. However, we can’t offer any protection. It is your responsibility when you make a purchase to proceed with care. However, if you notice something suspicious, let us know and we’ll do our best to help you. We care about our members and work hard to provide them with an open and trustworthy site. That’s why we ask all of our members to register and keep their information in our system. For extra protection, we suggest you use a PayPal account to make and accept payments.

How do I return a defective product?

Communicate with the seller first! Click on your seller’s user ID anywhere it appears on the site to contact them. Send the seller an email and explain the situation. Please note: it’s up to the discretion of each seller to accept defective products back for return. Know the seller’s return policy before you purchase the product.

What is the Community?

StorkBrokers is the perfect place to meet other mommies and daddies! Connect with other parents who share the same hobbies, interests and concerns. Would you like to talk about your two-year-old’s first attempt at T-ball? Well, thousands of other parents do, too! Join one of our many online groups, started by our members. Chime in on a forum and brag using your kids’ photos.

What’s a blog?

Here’s your chance to speak out and connect to other parents. Write a short note or article; share your knowledge, concerns or interests. Get comments back on your blog, make new friends and share parenting stories.

How do I use the message boards?

Simply log in and look at the list of topics that other mommies and daddies are discussing. Add your thoughts and read what others have to say. Parenting can be lonely, but you’ll never be lonely here!

What’s not allowed in the community?

All we ask is that you play nice! We won’t allow user content that violates the law or anyone’s rights, including intellectual property rights or other proprietary rights. This includes the rights of publicity and privacy, contact information or private information of any third party or false, misleading or fraudulent information. We prohibit anything that contains software viruses or any other computer code designed to interrupt, destroy, or limit the functionality of any computer or telecommunications equipment. No adult or pornographic content, violence, or anything of a threatening nature, such as materials that are racially, religiously or ethnically offensive, including any other content that we find to be offensive. StorkBrokers may, in its sole discretion, remove or disable access to any user content.

What’s user content?

User content refers to any photos, text, link, audio, video, designs, ads and anything else that members have uploaded, posted, transmitted, shared, stored, linked to or otherwise made available at StorkBrokers.